About Grenke
At Grenke, we don’t just finance equipment — we ensure businesses succeed. From state-of-the-art technology to everyday essentials, our dynamic leasing and finance solutions empower thousands of SMEs to preserve their cash flow while investing in their future. We move quickly, think innovatively, and act with purpose. We are looking for a passionate individual who is ready to grow, make waves, and leave a lasting impact. Join us and become a driving force in shaping the future of businesses nationwide!
Description
We are seeking a motivated and detail-oriented Administration Generalist to join our fast-paced team. This role involves a broad range of administrative and customer-focused tasks, including supporting contract and account management, handling customer queries, processing invoices and payments, and maintaining accurate data across systems. The ideal candidate will have strong communication skills, enjoy collaborative work, and demonstrate high organization and attention to detail. Experience in finance or insurance is a plus but not essential — a proactive attitude and willingness to learn are key.
Responsibilities
* Deliver professional, high-quality customer service.
* Respond to and resolve customer queries promptly.
* Maintain accurate customer and contract data in internal IT systems.
* Manage contract administration and post-sales tasks.
* Collaborate with local sales teams and international colleagues.
* Support insurance processes, including certificate processing, code updates, and damage handling.
* Work closely with the local accounting team on invoice processing.
* Handle billing, refunds, payments, and related administrative tasks.
* Support ongoing account management and monitoring.
* Manage relationships with external stakeholders such as resellers, customers, and service providers.
* Prepare reports as needed.
Requirements
* At least 2 years of experience in an administrative role.
* Excellent written and verbal communication skills.
* Strong attention to detail and organizational skills.
* Proactive team player with a positive attitude and interpersonal skills.
* Proficiency in Microsoft Office (Excel, Word, etc.).
* Experience dealing with customers is essential.
* Experience in insurance and/or finance is advantageous.
What We Offer
* Competitive salary and bonus structure.
* Hybrid working after a 6-month probation period, with flexible hours.
* Excellent pension scheme with company match (up to 10%).
* Private health insurance after one year of service.
* €1000 Health and Wellbeing Benefit after probation.
* 25 days annual leave plus 2 company days (Christmas Eve and New Year’s Eve).
* Additional benefits like Cycle to Work and Employee Referral schemes.
* A positive, inclusive workplace with company events and wellbeing initiatives.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Human Resources
Referrals can increase your chances of interviewing at Grenke Middle East by 2x.
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