Job DescriptionJob Title: Onsite Support Engineer-IS&TCity: CorkState/Province: CorkPosting Start Date: 1/14/26Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at Job Description:Job DescriptionRole: OnSite Support (Ask IS&T Center) Location : IS&T Support - 5 days a week on-site fom CorkScope: Provide technical support to Apple employees and contractors in personProvide high level of customer service and professionalism in accordance with Apple policies, practices,and expectationsDiagnose and troubleshoot technical issues according to Apple expectationsDocument issues, troubleshooting steps, and resolutions in ticketing systemAdvocate for the customer. Own the issue and facilitate technical support from the initial contact toresolutionEscalate unresolved complex issues to appropriate support teamsKEY QUALIFICATIONS• Excellent customer service skillsStrong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnoseproblems without scripted documentationExcellent English-language oral and written communication skillsExcellent time management and multi-tasking skillsFlexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environmentAbility to maintain composure and customer-service focus in stressful situationsMotivation and ability to work as part of a distributed teamConceptual understanding of IP networking and basic network troubleshooting skillsConceptual understanding of multi-tiered and web-based information systems architectureExperience providing hardware and software technical support for Macs, iOS devices, Apple Watch, andApple TVExperience troubleshooting macOS and iOS operating systemsExperience using an IT service management or CRM system for tracking technical support casesExperience using a knowledge base systemTRAININGApple expectations, policies and procedures will be provided by Apple training instructorsEXPECTATIONSThe performance is to be kept within KPIs as defined by IS&T Support. This includes but is not limited tostandards surrounding:Punctuality and attendance; no more than 2 occurrences per month on averageCustomer satisfaction surveys (CSAT) 98% or higher.͏͏͏͏Mandatory Skills: macOS Desktop Support .Experience: 3-5 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.