Overview:
Floor Staff Processes orders from customers and serve food and drink at the tables.
Responsibilities:
* Greet and escort guests to tables.
* Take orders, by writing in your notebook, from clients for food and drinks at the restaurant.
* Serve food and drinks in accordance with the Standard of Service
* Discharge excellent customer care in carrying out duties.
* Charge for food and drinks and services, under more experienced staff's supervision, or, once the required training has been undertaken and/or the required expertise has been acquired, independently.
* Operate a cash register, once the required training has been undertaken and/or the required expertise has been acquired.
* Arrange and set the tables.
* Clear and set up tables, as well as to keep tables and dining areas clean and set for new diners.
* Register table reservations and check on line reservations every half hour.
* Ensure that the dining areas are kept clean at all times including the terrace, shop front and rear areas.
* Serve alcohol in line with the Irish alcohol regulations
* Operates a professional coffee machine and makes high quality coffees and hot beverages
* Check bathrooms every two hours and carry out necessary cleaning if the cleaner has finish routine.
* Refer all allergen requests to the managers and chefs.
* Report to the manager on routine maintenance issues
* Refer all customer complaints to the managers.
* Additional duties as required, to comply with any reasonable request by the Head Chef, supervisor or Management.
Qualifications:
* Possess a HACCP certificate.
* Knowledge of Health and Safety rules and procedures.
* Knowledge of Italian food and wine
* Ability to establish priorities, and to proceed with objectives.
* Previous experience in a similar role.