Description
CLM Supervisor
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office Locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.
For more information about Citco, please visit
About the Team & Business Line:
The Client Lifecycle Management ("CLM") team is part of the Citco Group of companies ("Citco") and is responsible for the onboarding and ongoing due diligence of Citco Banking and Fund Administration clients in accordance with anti-money laundering ("AML") and know your customer (KYC) regulations. The main objective of the CLM team is to protect Citco and the Financial Industry for being used for money laundering and terrorist financing purposes. Within the CLM team we drive the performance of employees through programs, team interventions, coaching and training, continuously assess the needs of the organization, design best practice in-house training programs and manage the development and delivery lifecycle through to supporting transfer of learning and evaluation.
Responsibilities
Your Role:
* You will conduct document outreach with clients.
* Review and validation of client set ups, due diligence levels and risk assessments
* Review document collection requests
* Support CLM (KYC) Specialists based on your expert knowledge
* Proactively co-manage the team's daily workflow and, in consultation with the AVP, ensure adherence to the policies and procedures as outlined
* Manage smaller operational work streams, including operational management of 4-6 staff members
* Communicate effectively with clients and internal stakeholders (e.g., Manager, Relationship Managers, etc.) and timely respond to (follow up on) emails or telephone requests
* Timely follow up on pending items to meet internal service level agreement (SLA) deadlines
* Timely report and escalate non-conformities to your Manager
* Participate in specific projects which may arise from time to time
* Participate in Citco's training program
* Have a good understanding of (and adhere to) Citco's policies, procedures and systems
Qualifications
About You:
* You have a Bachelor's degree.
* At least 3 years of experience in KYC/AML and client due diligence reviews, preferable in the offshore sector or fund industry
Assets:
* Experience with managing small groups of staff
* Good communication skills in English, both verbal and written
* Strong problem solving and analytical skills
* Good knowledge of Microsoft office applications (e.g., Excel, Word)
* Team player
* Ability to assimilate the requirements of the role quickly and eagerness to learn
* Knowledge of the alternative investment and financial industry is an advantage.
Competencies
* Business and commercial acumen
* Quality and risk management
* Decision making
* Client relationship management
* Communication
* Developing working relationship
* Leadership
* Coaching and developing others
* Organization and resource management
* Drive for results
* Adaptability
Our Benefits
Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.