Req # ****
Castledermot, Co.
Kildare, Ireland
Job Description
Posted Monday, 29 September ****, 19:00
We're recruiting a Sales Agent to join our team, based at our Castledermot Operation Centre.
If you live within a commutable distance of R14YK37, we'd love to hear from you.
As a Copart Sales Agent you will deal efficiently and effectively with all lead sources provided through the Copart Direct websites and those from external sources, ensuring a consistent and thorough approach.
Call performance and conversion targets will be achieved whilst maintaining the set SLA turnaround on handling leads.
You will also be responsible for converting leads and negotiating an agreed price in line with our pricing parameters to purchase vehicles from members of the public with the purpose of remarketing through the Copart auction.
Key Responsibilities:
Provide excellent customer service to both internal and external customers
Ensure service levels and key performance indicators are achieved or exceeded
Achieve lead conversion targets
Source additional vehicles to purchase from alternative leads
Successfully negotiate vehicle pricing with customers in accordance with set procedures
Maintain accurate communication records in Third Party systems
Passing accurate lead details to Cash for Cars, for assignment
Deliver relevant paperwork to internal colleagues and Drivers
Liaise closely with operational and internal colleagues regarding vehicle purchase
Escalate customer issues through the correct channels
To achieve all business and personal objectives set and agreed with Line Manager
Such other duties as requested by your line manager
Essentials
Target driven
Excellent customer service focus, attitude, and skills
Excellent communication skills both written and verbal.
Computer/PC literate, including the Internet.
Proficient Microsoft Office skills
An effective multi-tasker.
Good written and spoken communication skills
Excellent negotiation skills
Ability to identify and manage new business opportunities
Ability to work on own initiative
Desirables
Experience within a customer service environment
Previous sales/telesales experience
Experience of dealing with cash and associated banking procedures.
Copart are an equal opportunity employer, proudly hiring a diverse workforce.
Discrimination is expressly forbidden and we therefore kindly welcome all applications.
Job Details
Pay Type
Salary
Hiring Rate
30,000 EUR
Castledermot, Co.
Kildare, Ireland