Technical Support Specialist
This role is responsible for providing high-level technical support across various head office sites, ensuring seamless operations in a healthcare environment.
About the Role
The primary function of this position is to troubleshoot and resolve technical issues related to computer hardware and software configurations.
* Prioritise, manage and respond to technical calls in a timely manner logged on the service desk system.
* Support clinical and administrative staff working onsite or remotely.
* Establish and maintain good working relationships with users.
* Troubleshoot laptop and desktop configurations and issues.
* System administration using Active Directory, M365 & Azure.
* Configure Windows accounts/mailboxes.
* Troubleshoot system problems, diagnose, and solve hardware & software faults.
* System Administration - amend privileges / security permissions on server shares, setup of new shared folders on existing shares.
* Deal with 'how to' and information requests including data security and ICT policies.
* Install and configure computer hardware and peripherals, operating systems and applications.
* Liaise with third-party vendors for software/hardware installations.
* Follow and adhere to service desk processes, procedures, follow escalation process and other matters as appropriate.
* Coordinate office activities to secure efficiency and compliance to procedures and processes.
* Assist colleagues as requested.
Requirements
To be successful in this role, you will have:
* A minimum of 1 year's experience working in an IT Support environment.
* Excellent customer service skills and professional phone etiquette.
* Good problem-solving, analytical, and decision-making skills.
* The ability to interact with key stakeholders in a professional manner.
* Fully on-site role with no hybrid work options available.
* Occasional overtime required, with potential on-call support during evenings and weekends.
What We Offer
This organization offers a range of benefits including:
* A competitive salary.
* A dynamic and supportive work environment.
* Opportunities for career development and growth.
We are committed to providing a safe and inclusive workplace for all employees. If you are passionate about delivering exceptional customer service and have a strong background in IT support, we encourage you to apply for this exciting opportunity.