Company DescriptionWith over 25 years' experience in offering specialist supply chain solutions to the mobile phone and technology industries. Fónua have developed an industry leading Device Ownership & Supply Chain Optimisation Model. Fónua have long standing direct procurement relationships with all of the key mobile device hardware OEMs.Our MissionTo continuously optimise our partner's distribution requirements through the delivery of innovative products and services. We will fulfil both vendor and customer needs through efficient supply chain, extensive product knowledge and value added solutions delivered profitably by dedicated and professional employees.Our VisionTo create value and make a differenceOur ValuesCreativity & ImaginationPassion Energy & AmbitionHire & Retain the BestLeadershipTeamworkRespectExcellencePositionRole OverviewWe are seeking a motivated and detail-oriented Junior QA / Product Support Engineer to support the quality assurance and stability of our applications. Working into the Quality Manager, the successful candidate will be responsible for executing end-to-end test cases, reporting on results, engaging with stakeholders including customers and assisting with root cause analysis of defects and production issues. This is an excellent opportunity for someone early in their QA or support career to gain hands-on experience across testing, analysis, and product support activities.Key ResponsibilitiesExecute end-to-end test cases across multiple systems and applicationsAccurately document and report test results, defects, and observationsAssess test outcomes to identify patterns, risks, and areas of concernPerform initial root cause analysis for defects and support issuesWork closely with developers, product owners, and senior QA engineers to reproduce and resolve issuesMaintain and update test cases and supporting documentationSupport the introduction of new / enhanced servicesSupport product releases by validating fixes and enhancementsSupport the development of test case automationAssist with day-to-day product support queries as requiredRequirementsRequired Skills & ExperienceUnderstanding of software testing concepts and QA methodologiesBasic understanding of SQL or data validation techniquesExperience executing manual test cases and documenting resultsStrong analytical and problem-solving skillsAbility to clearly communicate issues, findings, and outcomesHigh attention to detail and a structured approach to workWillingness to learn and develop technical and business knowledgeDesirable Skills (Nice to Have)Exposure to Infor M3 ERPPrevious experience in a QA, application support, or service desk rolePersonal AttributesProactive and eager to learnComfortable working in a collaborative team environmentAble to manage multiple tasks and prioritiesMethodical, organised, and quality-focusedWhat We OfferOpportunity to grow within a QA and product-focused roleExposure to enterprise systems and real-world business processesSupportive team environment with mentoring and trainingOther informationCompany BenefitsPension SchemeBike to Work SchemeGym/Wellbeing ContributionEmployee Purchase SchemePhone Repair DiscountEducational Assistance ProgramCompany EventsFree Parking