Provide regular feedback on process improvements, as well as necessary policy or product updates. Minimum of 3 years of relevant work experience Fluent English is required for this role Strong verbal communication skills utilizing active listening and clearly speaking to customers Strong written communication utilizing proper grammar and punctuation Strong organizational, communication, and interpersonal skills. Proven ability to drive results through a clear vision and strategic direction. Skilled in prioritizing tasks, identifying urgent needs, and delegating responsibilities to ensure timely achievement of goals. Enthusiastic learner with a keen ability to adapt to new software and technologies. Experience with external systems, internet applications, and CRM tools, including proficiency in Microsoft Office Suite. Capable of multitasking across multiple systems, screens, and tasks during customer interactions. Excellent time management skills and commitment to adhering to schedules. Customer Focus Listening skills Problem solving Composure Drive for results Functional/Technical Skills Ethics and Values Integrity and Trust