Associate, Service - Global PSF - Spanish Speaker
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GLG is seeking Spanish Speaking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment. Associates are the engine driving GLG's Insight Network – the world's largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals to connect them to the insight they need to get ahead.
Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. You will go through our robust onboarding and training programs so that you can grow and hone the skills needed to succeed, including project delivery, client relationship-building, and expert engagement. In a few months, you will own the project lifecycle, speak frequently with leading clients and experts, and receive coaching and mentoring to help you develop project management and communication skills.
Responsibilities
* Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win
* Owning client projects from start to finish – including scoping a project, identifying and recruiting the right expert(s), and delivering high-quality outcomes to clients and experts
* Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table to maximize commercial outcomes, grow revenue, and ensure retention of existing accounts
* Upholding GLG’s compliance framework and embracing our company values
What you will have the opportunity to do
* Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world
* Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management
* Cultivate account management and commercial skills through direct client relationship building and responsive service
* Become a people manager and lead future Associates after exceeding individual contributor performance
Qualifications
* Bachelor's degree or higher (required)
* 0-3 years of work experience in client-facing, sales, or account management roles
* Demonstrated critical thinking and creative problem-solving skills
* Excellent communication and interpersonal skills, including comfort with phone-based outreach
* Ability to work independently and collaboratively in an ever-changing, fast-paced environment
* Receptive to close coaching and feedback
* Ability to multitask and prioritize effectively with attention to detail
* Hustle and tenacity to delight clients
* Appreciation for data and understanding the numbers
* Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts. We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists. GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture. To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
Note: This description focuses on the Associate, Service - Global PSF - Spanish Speaker role. Other job listings shown in the original description have been omitted to maintain relevance and clarity.
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