Job Title:Senior Licensing co-ordinator Location: Dublin City Centre (Hybrid) Sector: Public Sector Contract: 12-month fixed-term contract with a possibility of permanency We are currently working with a state body that is looking for a Senior Licensing Co-ordinator to support their regulation division. The following details outline the core expectations and functional requirements for this upcoming position. The role is a 12 month contract with the potential to be extended or be permanent. They offer a hybrid model with 2 days on site in their city centre office. Responsibilities Act as the subject matter expert for licensing by overseeing operational activities and developing relevant process and communication documents. Manage case turnaround times by drafting responses and escalating issues as required. Lead operational projects and change management initiatives while providing weekly and monthly reporting for the SME area. Conduct statistical analysis on both a scheduled and ad-hoc basis to support informed decision-making. Maintain and develop business systems related to the area of expertise by liaising with helpdesks and third parties. Analyse business requirements and conduct user acceptance testing to implement operational system changes. Oversee contract management and service delivery by monitoring supplier KPIs and maintaining ongoing liaison. Ensure the quality of deliverables through regular process checks, audits, and third-party reporting. Prepare material for replies to public representatives and Parliamentary Questions within the required timeframes. Draft written responses to queries from industry and consumers while preparing communication campaigns for licence holders. Liaise with other departments to ensure all responses are issued within the specified timelines. Requirements Hold a 3rd level degree and have a minimum of four years' satisfactory experience in a relevant field. Possess at least two years' experience managing people or projects. Demonstrate a proven ability in analysing data and preparing professional reports. Show experience in operational management, including the maintenance and development of organisational processes. Oversee service delivery through regular reporting across suppliers and the review of associated budgets. Manage complaint handling through preliminary reviews, investigations, and conclusions within prescribed timeframes. Exhibit excellent written and verbal communication skills with the ability to extract ideas for senior management. Maintain high proficiency in MS Office applications, specifically Excel, Word, and Outlook. Benefits: Work From Home
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