Job Description - Front Office Supervisor (HOT0C1NR)
Job Description
Job Number:
HOT0C1NR
Work Locations
Conrad Dublin, Earlsfort Terrace, Dublin 2
WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND’S #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to offer smart luxury travelers inspiring connections & intuitive service in a world of style. We are one of the best 5* luxury hotels in the country.
Working for Hilton means you are joining an international company with more than 8100 hotels across the globe with countless benefits & career development opportunities such as:
* Travel - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
* Team Member Gym – a dedicated team member gym with free access 7 days a week
* Benefit – Discounted rates for Conrad Team members across a wide range of retailers
* Development – Hilton has numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
* Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
* Maternity & Paternity – Paid leave for those that qualify
* On shift – complimentary meals on duty
The Job Role:
* Supervise Front Desk operations during your assigned shift to a consistently high standard
* Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
* Advise your shift team of any special events or VIP Guests in the hotel that day
* Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
* Maximize sales revenues through up‑selling and marketing program
* Manage Guest requests, inquiries, and complaints promptly and completely
* Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
The Ideal Candidate Should Be:
* Someone who has previous experience in a luxury property, and must have hotel experience
* Someone who is motivated to create memorable experiences for every guest, every time
* Someone who has a luxury mindset – anticipating our guests’ needs and personalizing their experience
* Someone who is a team player – collaborative, flexible, fun and dynamic
* Someone who is ambitious and passionate
Guest Services, Operations, and Front Office
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