Apprentice Service Advisor – Joe Duffy Athlone Athlone, County Roscommon Due to continued growth at Joe Duffy Group, we are now looking for an Apprentice Service Advisor with retail or sales experience to join our Joe Duffy business in Athlone.
Joe Duffy Group is Ireland's leading motor retailer representing brands across locations with a team of employees and an enviable franchise portfolio of world-leading brands.
In 3, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent.
Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer.
We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.
This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group.
Successful candidates will complete a minimum of six months structured and comprehensive training.
A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role Requirements: To be the focal and experienced point of contact for Joe Duffy Athlone customers requiring servicing or repair to their vehicles.
Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
To manage all service telephone and walk-in enquiries on behalf of the dealership.
Qualify service needs and diagnose vehicle running problems where appropriate.
Establish understanding and an agreement with the customer of the work to be carried out.
Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
Manage the handover and administration of Customer Service Vehicles.
Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
Manage any necessary liaison with department manager regarding customer dissatisfaction.
Follow up in line with dealership procedures.
Understand and adhere to manufacturer brand service requirements.
Maintain safe working practices and abide by the working rules and standards of the dealership.
Maintain product knowledge.
Maintain relevant systems ensuring accuracy at all times.
Likely to be/have: Impeccable appearance and well presented to work in a corporate environment.
Good oral