2026 End User Support Apprentice - Level 3 IT Apprenticeship Belfast Full time Posted Today R Location: Belfast, United Kingdom In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. 2026 End User Support Apprentice - Level 3 IT Apprenticeship Start Date: 07 September 2026 Salary: £24,000 per annum Employee type: Permanent Location: Belfast Working Schedule: 37 hours a week, Monday - Thursday 8 hours a day, Friday 5 hours (Flexible start time between 07:00 and 09:30) Are you passionate about IT and offering great technical support? Do you have an inquisitive mind? Do you want to be part of an Apprenticeship Programme that will develop and challenge you? If so, then look no further We are recruiting an apprentice to work as part of the End User Support Team whilst also undertaking an IT Technician Apprenticeship. What the role has to offer: Earn while you learn Job specific training experience Recognised qualifications Permanent role from day one Tuition fees for university or approved training providers are fully covered This role covers IT support to all UK business users on site and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests. You will also be involved in stock management, laptop/desktop builds, software deployments and much more! Apprenticeship Programme For this position, you will enrol onto a Level 3 IT apprenticeship programme, delivered via a virtual delivery model over the duration of 1.5 years. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given 1 day per week in which to focus on your academic studies, with the other 4 days spent applying your learning in a real-life IT/IS team. Requirements: 5 GCSEs at grades 9-4 (A-C) including Maths and English Benefits 201 hours annual leave (plus a company day and