Job Title: Service Manager Womens Health Centre Location: Womens Health Centre, 2-5 Warrington Place, Dublin 2 Department: Administration Reports to: General Manager WHC Job Type: Permanent Hours: 37 hours per week (Full-Time) Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics. Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. As a JCI accredited hospital, Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do. Our new state-of-the-artWomens Health Centrecombines a comprehensive range of services under one roof. From expert consultations, diagnostic testing to specialized treatments, we support women through their healthcare journey. Role Purpose: The Service Manager supports the General Manager in the operational, financial, and performance management of the Womens Health Centre. The role is responsible for assisting the General Manager in co-ordinating operational delivery, ensuring that activity, access, and revenue targets are achieved. The role operates at a service-wide level, with responsibility for performance oversight, operational implementation, and coordination across clinical, administrative, and diagnostic functions. Skills / Experience: Essential Experience in operational or service management within a healthcare setting Demonstrated ability to manage performance, data, and service delivery Strong organisational and coordination capability across multidisciplinary teams Financial awareness, including activity revenue linkage Desirable Experience in private healthcare or mixed funding models Exposure to billing, invoicing or financial processes in healthcare Experience supporting service development or expansion Key Responsibilities: Service Performance & Delivery Under the direction of the General Manager: Monitor and drive service performance across activity, utilisation, access, and revenue Produce and own regular performance reporting (e.g. activity, utilisation, access), ensuring data integrity and visibility to the General Manager Identify operational bottlenecks and implement corrective actions Optimise patient pathways to ensure coordinated, efficient care delivery Operational Planning & Capacity Management Develop and maintain weekly and monthly operational plans (clinic templates, capacity allocation) Maintain oversight of consultant availability, diagnostics, and administrative capacity to ensure alignment with demand Work with the General Manager on operational implementation of new services, clinics, and pathways With the Administrative Team Lead, ensure administrative processes are aligned to service requirements and scaled appropriately Coordinate cross-functional activity across consultants, diagnostics, administration, and hospital services to ensure aligned capacity and seamless patient pathways Financial & Commercial Oversight Ensure alignment between clinical activity, coding, billing, and income through structured reconciliation and month-end processes Oversee invoicing processes (consultant billing, self-pay, insurer flows, NTPF) at a control level, ensuring accuracy and resolving discrepancies between activity and billed income Support development of business cases, pricing structures, and service expansion proposals Governance, Risk & Compliance Ensure service compliance with GDPR, organisational policies, and clinical governance requirements Support development and monitoring of SOPs across the service Escalate and manage operational risks at service level Continuous Improvement & Change Lead operational delivery of service improvement and change initiatives Support change management programmes across the Womens Health Centre Use data to inform service redesign and operational decision-making Communication Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care. Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety. Recognise limitations and seek assistance where necessary. Attend and contribute to appropriate meetings. Accept constructive advice when appropriate. Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Health Womens Health Clinic or Blackrock Clinic. Technology & Systems Management Maintain up-to-date knowledge of administrative tools and technologies relevant to the role. Why work at the Blackrock Clinic: At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from: Competitive salary Pension Sports and Social club Employee Assistance Programme Please Note: Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received. Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work. Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit. Skills: People Management Time Management Attention to Detail