Sales Learning & Instructional Design
ExlService Holdings, Inc. Dublin, Ireland
Job Description
We are seeking a Sales Learning & Instructional Design Manager who combines expertise in instructional design and adult learning with a passion for driving sales team performance. This role will design, implement, and manage comprehensive enablement programs that empower our sales growth team to reach their full potential. The ideal candidate will have a proven track record in creating engaging, effective learning experiences for adult professionals and a strong understanding of sales processes
This position will report to the Senior Assistant Vice President, Market Insights and Sales Enablement, and be a strategic partner to our sales team
In this role, you'll get to...
* Design, implement, and manage programs that enable the sales growth team to achieve its potential, including new hire boot camp, product release training, and ongoing professional development, leveraging instructional design best practices and adult learning principles.
* Lead the development of internal and external sales materials in collaboration with product, marketing, and sales enablement teams. Materials may include product one-pagers, segmented talk tracks, targeted positioning, pilot playbooks, competitive fact sheets, sales tools/tips, quick reference cards, and more.
* Create and manage the strategy and execution of new sales rep onboarding and ongoing sales training, ensuring content is engaging, interactive, and tailored to adult learners.
* Apply instructional design methodologies to develop curriculum, e-learning modules, workshops, and blended learning solutions for the sales organization.
* Measure, monitor, and report on the effectiveness of all enablement initiatives, using data-driven insights to continuously improve learning outcomes and sales performance.
* Foster strong relationships across the sales organization to stay informed about sales strategies, challenges, and opportunities, ensuring enablement programs are aligned with business needs.
* Stay current with trends in adult learning, instructional technology, and sales enablement to recommend and implement innovative learning solutions.
* Manage Highspot for users, content, and workflows associated with other systems
Qualifications:
* Bachelor's degree in instructional design, education, organizational development, or a related field; Master's degree preferred.
* 3+ years of experience in sales enablement, instructional design, or adult learning, preferably within a sales-driven organization.
* Experience as a teacher, corporate trainer, or former educator strongly preferred
* Demonstrated ability to design and deliver effective learning programs for adult professionals.
* Confident working in a fast-paced, time-sensitive, corporate environment, dealing with executive-level decision-makers and critical business issues
* Strong project management, communication, and stakeholder engagement skills.
* Familiarity with sales methodologies, CRM tools, and learning management systems (LMS).
* Healthcare experience preferred, but not required.
As part of a leading global analytics and digital solutions company, you can look forward to:
* A competitive salary with a generous bonus, private healthcare, life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
* At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
* As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
* At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
To be considered for this role, you must already be eligible to work in the Republic of Ireland.
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