Overview
Specialist Engineer - Dublin AirportShift Pattern: Monday to Friday, 09:00 - 17:30
An exciting opportunity is now available to join the ESP specialist engineer team at Dublin airport in the position of E-Gate specialist, supporting electronic passport machines at T1 and T2. This role is reporting directly into the Specialist Engineering Team Leader.
Responsibilities
Proactive maintenance activity & visual checks: Carry out regular floor-walking and proactive line-of-sight checks to identify and resolve issues associated with the specialist equipment, ensure document validation equipment is clean and free from debris, replacing worn parts as necessary on a daily basis, and discuss with the officers to ensure they do not have any issues.
Respond to customer incidents assigned by the Global Service Desk and resolve within agreed SLAs. Calls logged in ServiceNow will notify the engineer via mobile and be acknowledged by the engineer who will then attend to resolve.
Fault diagnosis: Carry out full diagnosis of hardware, software and electrical problems using specialist diagnostic tools as per training procedures and documentation provided.
Updating open incidents: Engineer will update open tickets by adding notes via the phone app and/or taking calls from service desk team members and providing status updates.
Escalate for additional support using the escalation procedure for assistance across local and global expert teams.
Spares management: Ensure accuracy on quantities, locations and availability of parts onsite for speedy repair and incident resolution.
Excellent communicator: Maintain a high level of verbal and written communication with customers and colleagues, ensuring awareness of expected resolution time and planned next steps.
Requirements
3-5 years of experience in a mechanical operations / IT field engineer role.
Good knowledge and experience in IT hardware, Microsoft Desktop software & network fundamentals.
Strong diagnostics and troubleshooting skills.
Self-motivated with a willingness to learn and adapt to new changes or situations.
Excellent verbal and written communication skills.
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