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My client, a leading international rental company is seeking an experienced Customer Service Representative to join their team in Tallaght. This is a full-time, permanent, office based position.
As the Customer Service Representative, you will be responsible for delivering exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and ensuring a positive experience for every customer.
Tasks & Duties
* Deliver outstanding customer service by proactively identifying and prioritising customer needs.
* Offer informed and tailored recommendations, including optional products and services, based on customer requirements.
* Address customer inquiries and concerns with professionalism, confidence, and a positive attitude.
* Handle all telephone and email communications in a courteous, helpful, and efficient manner.
* Finalise rental agreements for returning customers, ensuring a smooth and seamless process.
* Maintain up-to-date knowledge of products, services, and promotions.
* Comply with all company policies, procedures, and health and safety regulations; take responsibility for your own safety and that of your colleagues.
* Perform additional tasks and duties as assigned to support business operations.
Experience, Knowledge & Qualifications
* Proven ability to meet targets, adapt in a fast-paced environment, and demonstrate strong attention to detail.
* Collaborative, with excellent interpersonal skills, fluent in both written and verbal English; a second language is an advantage.
* Background in customer service and a natural ability to sell, supported by an engaging personality and professional presentation.
* Competent in Microsoft Excel and Word; automotive fleet or technical experience is an added advantage.
* Holds a full, clean Category B driver's license for a minimum of two years - essential.
* Available to work a 40-hour week, including Saturdays.
For further information please contact Sabrina on 086 127 5159
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