Job Title: Retail Pharmacy Team Lead
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Job Description:
The successful candidate will have the opportunity to lead a team of retail pharmacy professionals in delivering excellent customer service and promoting a positive pharmacy experience. They will be responsible for managing the front-of-counter retail business, leading sales teams, and striving to deliver sales targets as agreed with management.
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Responsibilities:
* Ensure the pharmacy is maintained to company standards, and staff are clear on their duties and performance expectations.
* Maintain excellent retail standards and practices, including category management, merchandising, stock control, and following standard operating procedures.
* Process cash and receipts accurately, handle cash handling issues appropriately, and maintain proper receipt and documentation of goods and services.
* Implement product promotions, execute policies and procedures, and ensure the security of all stock, property, keys, and safety of staff and customers.
* Monitor and make recommendations on public attitude and perception of the pharmacy, analyze and advise on issues affecting the pharmacy and retail business.
* Adhere to health and safety regulations, observe details as laid down in the Health and Safety of Work Act, and ensure the front-of-counter operation is efficient.
* Lead by example, coach staff to deliver professional and efficient customer service, develop a culture where innovation, flexibility, and ambition are fostered, and foster a culture of customer-centric thinking.
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Requirements:
* Retail pharmacy experience, preferably with management experience.
* Excellent communication and influencing skills.
* Ability to motivate a team.
* Organized and flexible with a proven ability to multitask successfully in a busy environment.
* Discretion is an essential part of managing relationships with colleagues and customers.
* Business acumen and excellent problem-solving ability.
* Ability to build strong internal relationships with the pharmacy team and other stakeholders.
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