Job Description
Supply Chain Customer Service Associate required for Biotech client based in Kinsale, Co. Cork. Contract role.
This position is responsible for managing the customer relationship, including the customer service and distribution activities for suppliers, customers, co-marketing partners, intercompany toll manufacturing partners.
Responsibilities
1. Build and maintain relationship with customers and suppliers, whether internal or external
2. Manage correspondence with customers/suppliers
3. Ensure efficient information flow on orders, orders confirmation, shipping details and invoicing Order management and logistics
4. Receive orders and ensure timely order processing and fulfilment
5. Co-ordinate logistics with contract manufacturing and toller plant sites and ship the goods as per specific country requirements
6. Ensure timely invoicing to customers
7. Ensure working procedures for customers are in place and up-to-date
8. Maintain proper order files with defined relevant information
9. Maintain customer contracts
10. Has ownership of LOPs and can have ownership of MRDs, and/or supply agreements
11. Performs regular inventory reconciliations
12. Manage shopping carts and service POs Replenishment
13. Maintain the sales forecasting process and manage replenishment alerts in APO
14. Follow-up on forecasts, demands and actions to be taken to maintain an accurate replenishment plan between end customer and plant sites
15. Communicate and provide support under supply interruption (returns, recalls, allocation) Internal Control & Reporting
16. Comply with internal/external controls and policies, GMP/GDP regulations, OSSCE and HSE policies and procedures
17. Perform monthly contract manufacturing stock reconciliation and participate in annual physical stock counts at contract manufacturers Credit Management
18. Ensure that shipments are made under approved terms and credit limits Other
19. Identifies and may be involved in process improvement projects which improve customer service levels, improve product flows, minimise supply chain costs and improve asset management
20. Develop and maintain excellent cross-company, cross-functional and multi-geographical relationships with key internal and external stakeholders
21. Assistance on other projects as required
Basic Requirements:
22. A third level degree qualification
23. Procurement/Supply Chain/Logistics qualifications such as IIPMM, IPICS, APICS, again with relevant experience as per outlined will be an advantage
24. Supply Chain, Customer Service, Logistics, Compliance or Operational experience
25. Fluent in English language. Foreign languages may be an advantage.
26. Good computer-based skills, particularly SAP or similar application and MS Office applications, especially MS Excel
27. Able to work within a team and also work independently
28. Pharma contract manufacturing and/or toll manufacturing experience
29. Background in GMP/GDP compliance environment will be an advantage.
30. Experience in a multi-national environment will be an advantage.
31. Excellent planning and project management skills
32. Strong analytical and problem solving skills
33. Strong interpersonal, relationship building and influencing skills; ability to manage pressure and conflicting demands.