Access to Care Team Lead - UPMC Aut Even Hospital, Kilkenny
Location: Kilkenny
Job type: Permanent
Overview of role
The Access to Care Team Lead will be responsible for planning staffing and delivery of services across the relevant functions at UPMC Aut Even Hospital.
Primary Duties and Responsibilities
In conjunction with the Access to Care Manager, lead on administration functions within the hospital including the management and direction of the teams for which you have oversight and all associated duties.
Ensure that agreed pathways are in place to support the scheduling of patients.
Display positive attitude and discuss decisions or policies in a positive, problem‑solving way.
Establish and maintain open and professional communication with the multidisciplinary team leads throughout the hospital.
Plan resources to ensure smooth delivery of services and an enhanced patient experience and manage the teams clockwise.
Assist with engagement and competency appraisal, mentoring and feedback, based on clear objectives for each team member, in conjunction with the Access to Care Manager.
Assist with planning the day‑to‑day operations related to patient experience.
Ensure GDPR standards are upheld and daily process KPIs are met, working closely with the Data Protection Officer as required.
Promote a culture of personal responsibility where team members are supported to deliver and held accountable for their performance.
Identify metrics and implement reporting of key performance indexes for the Access to Care team within the relevant departments.
Work with Access to Care team leaders to develop a culture of "Get it right – first time.
Collaborate with the Access to Care managers to provide an improved patient experience and communication process.
Review current SOPs and processes, identifying opportunities for standardisation and alignment.
Support the Access to Care and hospital teams in all other activities and ad‑hoc projects linked to improving the patient experience.
Lead, facilitate and participate in lean projects with all disciplines and departments of the hospital.
Support and participate with others to problem‑solve and continuously improve through the use of lean tools and techniques.
Attend/participate in on‑site training as required.
Follow uniform policy reference.
Be prepared to work in other areas of the hospital in line with patient requirements as requested by line manager, deputy or nurse management.
Produce satisfactory documentary evidence of all training and experience claimed, if required by the organisation.
Respect the organisational values of the Hospital.
Actively participate in safety, health and welfare protection and report any potentially dangerous situations.
Attend annual education sessions on Fire, Health & Safety.
Ensure confidential information is kept secure and not disclosed except as part of normal duty.
Engage in quality and safety activities, including planning, monitoring, analysing and improving all quality programmes and performance indicators.
Initiate, participate in and evaluate audits according to JCI, Hospital policy and Lean requirements.
Act quickly to address urgent matters and adapt to changing healthcare service demands.
Accreditation
Familiarise yourself with policies, procedures and guidelines directly related to clinical care and area.
Assist in reviewing policies, procedures and guidelines under the direction of the chapter lead/department manager.
Qualifications & Experience
Relevant business qualification (Degree or equivalent).
12 months experience in a similar role or healthcare setting.
At least 12 months previous people‑management experience required.
Job Specific Competencies and Knowledge
Excellent working knowledge of Microsoft Office.
Experience of healthcare systems desirable.
Demonstrate leadership skills and ability to influence others.
Possess excellent communication skills.
Display evidence of continuing professional development.
Ensure professional and personal persona positively reflects the profession of nursing and Aut Even Hospital.
Salary
€40,500.00 – €59,064.80 per annum, based on a 37.5‑hour work week.
Equal Opportunity Statement
UPMC is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
Fully paid maternity and paternity leave for new parents.
Competitive Pension Plan.
Company‑funded Death in Service Benefit three times.
Critical Illness cover for all employees up to the age of 66.
Enhanced annual leave up to a maximum of 27 days.
Flexible working opportunities.
Opportunities for continued learning and career advancement.
Rewards for performance that support the goals and mission through the annual ACES programme.
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