OverviewSenior Sales Associate — Kildare, IRL (Coach Kildare Outlet)Coach is a global fashion house founded in New York in 1941. The Senior Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills and Coach Service training. You will be responsible for meeting personal sales and productivity goals, and delivering a service that meets or exceeds expectations. You will represent Coach to the consumer, act as an ambassador of the brand, and ensure customers\' needs are consistently exceeded.Key ResponsibilitiesUnderstand how individual productivity impacts the storeBehave like a brand ambassadorModel sales behaviors taught in company sales training programmes, including omni channel sales and virtual selling servicesMaintain high energy on the sales floorConsistently achieve sales goalsAble to work with multiple customers simultaneouslyConsistently anticipate and meet customers\' needsServe all customers according to the Coach Experience standardsParticipate as a team member and encourage the team to meet and exceed performance standardsContribute towards building a team culture where everyone can show up as themselves and feel seen and heardChampion company initiatives and support management decisions, owning and driving outstanding customer serviceDemonstrate professional ethicsQualifications / RequirementsPrevious management experience in a luxury retail service environment preferableA combination of education and experience will be consideredPossess current knowledge of fashion trends and competition in the marketplaceExperience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheetsAbility to communicate effectively with customers and team (oral and written)Maneuver sales floor and meet moderate stockroom lifting and store climbing requirementsAbility to work a flexible schedule to meet the needs of the business, including weekends and public holidaysEager to learn techniques for live stream shopping and social sellingSocial media knowledge and an understanding of trends on social media platformsCustomer data acquisition: actively engage customers in signing up to Brand marketing and clienteling communicationsStrong English language proficiency (EU)Ability to work in a fast-paced environmentScheduleAbility to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including public holidays).What Coach Can OfferAn inclusive, innovative, and fun working environmentInternal mobility & career progression1 paid volunteering day per year and opportunities to volunteer with global projectsLearning & development opportunities with our Ambassador ProgrammeRegular social eventsEquity Inclusion & Diversity initiatives including employee resource groupsAttractive employee discountCompelling incentive programmeCompany & DiversityTapestry is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and related to the position, without regard to protected characteristics or other legally recognized grounds.SalaryBase Range: €29,640.00 - €32,000.00 (full-time equivalent base pay at time of posting, EU Pay Transparency Directive). For part-time roles, salary is pro-rated based on contracted hours. Actual compensation determined by objective, job-related criteria.
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