Unijobs on behalf of our public sector client have a requirement for a suitably skilled
Level 2 Support Technician
to join their team. The duration of this post is
12 months
initially with possible extensions thereafter. This role will be based in
Southeast (Kilkenny & Carlow).
Working
35 hours per week,
the successful candidate will be employed as an agency employee and will be paid an hourly rate of
€28.04 per hour
based on an
annualised salary of €51,206
You will
accrue 30 days annual leave
per year and paid Bank Holidays.
Access to appropriate
transport
with a full
Driving Licence
is essential to fulfil the requirements of this role.
Responsibilities may include, but are not restricted to:
* Geographical based to provide onsite support in specific site or multiple sites i.e. mobile
* Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system, including travel to sites to support users within our geographical region
* Establish and build on good working relationship with customers
* Troubleshoot and if required, referral of hardware faults to third parties
* Where appropriate, assign warranties on hardware to third parties
* System administration using Active Directory
* Set up / amend Windows accounts/mailboxes
* Access and update email branding site for new and staff movers
* Management of generic NCHD accounts and profiles
* Assist the networks team when necessary
* Broadband site support, troubleshoot and diagnose problems. Liaise with the user broadband supplier and / or network support where faults occur
* Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
* Install and configure computer hardware and peripherals, operating systems and applications
* Involvement with the roll-out of new systems National and Local (IPMS, NIMIS, ENDORAAD, TRACK&TRACE etc.) and systems through Service Introduction
* System Administration – amend privileges / security permissions on server shares, setup of new shared folders on existing shares
* Liaison with IPMS, NIMIS and Lab systems admin personnel regarding account setups
* Manage pst requests and data requests for staff moves
* Liaise with third party vendors for software \ hardware installations
* Support for new sites, installations of hardware in new locations and co-ordinating office moves to other sites
* Deal with 'how to' and information requests including data security and ICT policies
* Liaison with local and national ICT teams, e.g. Server and Network management
* Install individual software requests
* Managed Print devices – liaise with vendors including IP information
* Arrange, follow or advise information regarding disposal of old or obsolete equipment
* Access consoles to push or provide solutions for requests e.g. Content encryption
* Carry out backup routines and tape changes in some cases
* Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate
Other:
* Coordinate office activities to secure efficiency and compliance to procedures and processes
* Create and update records and databases with personnel, financial and other data
* Submit timely reports and prepare presentations/proposals as assigned
* Assist colleagues as requested
Experience:
* Must have a minimum of 1 years' experience working in an IT Support environment
* Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
* Demonstrate good problem solving, analytical and decision-making skills
* Demonstrate evidence of production of quality deliverables
* Demonstrate understanding of Irish Healthcare system
Business Competencies:
* Excellent written and oral communication skills
* Excellent teamwork and interpersonal skills.
* Proven ability to organise work with an organized manner
* Self-starter with a willingness to take responsibility
* The ability to interact with key stakeholders in a professional manner
Education:
* Third Level Education Qualification is preferable.
*This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role*
Unijobs is an equal opportunities employer