Work Flexibility: Onsite
Technician, Applications
12 months contract, 100% onsite
Position Summary
Progression Applications Support Technician Role providing in-depth technical support on Levels 1 and 2 support items associated with an Applications Portfolio across the Ireland Campus.
Key Areas of Responsibility
Provide the following levels of support associated with Applications:
* Level 1 Support (e.g. general inquiries, technical questions, troubleshooting, problem reproduction and basic procedural "how-to questions including MES Opcenter workflows, work instructions, container behaviour, and user-interface configuration.)
* Level 2 Support (e.g. installation and configuration items which are of a less complex nature including MES Opcenter model changes such as resource updates, data collection configuration, attribute extensions, and basic workflow adjustment)
* Problem management – assisting in identifying the potential root causes for recurring incidents at Level 1 and Level 2 support areas including issues stemming from MES model logic, routing definitions, WIP behaviour, or integration points.
* Support internal customers in any day-to-day activities including MES execution tasks, master data changes, and system usage queries.
* Support Production and upgrade activities.
* Maintain related user documentation / Standard Operating Procedures as instructed by more senior team members.
* Ability to work with cross-functional teams.
* Competently performs day to day activities and elevates more complex decisions.
* Work collaboratively with others to achieve business objectives using communication and diplomacy skills.
* Ability Initiate actions to improve MES processes, model robustness, system usability or data quality
* Translate objectives into an action plan, with the help of a supervisor / mentor.
* Develop skills needed to perform effectively in the role, including deeper understanding of MES modelling concepts such as workflows, operations, BOMs, BOs, resource modelling and data collection plans.
* Provide on the job training/support to new team members.
* Ability to use data and metrics to anticipate problems and will demonstrates the required values, behaviours, competencies in achieving these results.
* All other duties as assigned.
Qualifications, Knowledge & Skills
* Third Level Qualification (minimum NFQ 6) within a Software or IT related discipline or equivalent combination of education, training and experience.
* 4+ years' experience within a Manufacturing Environment or equivalent, ideally with exposure to MES systems such as Siemens Opcenter / Camstar.
* Foundation Level understanding of Systems and System Development Lifecycle.
* Executes tactically under direction and competently performs day to day activities and elevates more complex activities.
* High level of problem solving skills and a logical thinker.
* Very good written and verbal communication skills.
* Very good customer handling skills.
* Ability to remain calm under pressure.
* Team player with highly developed interpersonal skills.
* Self-motivated with excellent initiative and attention to detail.
* Excellent time management skills and ability to prioritize workload.
Travel Percentage: None