Job Summary: We are looking for a motivated Junior IT Administrator / Helpdesk Support professional to provide first-line technical support to end users. You will be responsible for troubleshooting IT issues, maintaining systems, and assisting with day-to-day IT operations across the organisation.
Key Responsibilities
Helpdesk & User Support
Provide first-line support via phone, email, or ticketing system
Troubleshoot hardware, software, and network issues
Set up and configure user accounts, email, and devices
Assist users with general IT issues
Escalate complex issues to the IT manager
Systems & Administration
Install and configure desktops, laptops, printers, and mobile devices
Perform routine system checks and updates
Assist with Active Directory user and group management
Support Microsoft 365 administration
Maintain IT asset inventory
Networking & Infrastructure
Assist with basic network troubleshooting (Wi‑Fi, LAN, VPN)
Support setup of routers, switches, and access points
Monitor system performance and report issues
Documentation & Processes
Log all incidents and service requests in the ticketing system
Maintain documentation for common issues and solutions
Follow IT policies and security procedures
Required Skills & Qualifications
Essential
1 to 3 Years experience
Understanding of Windows
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
Strong troubleshooting and problem‑solving skills
Good communication and customer service skills
Ability to prioritise and manage multiple tasks
Desirable
Knowledge of Active Directory and user management
Basic networking knowledge (IP addressing, DNS, DHCP)
Experience with ticketing systems (e.g., Freshdesk, Zendesk)
Understanding of cybersecurity best practices
Education & Experience
A third-level qualification in IT related field or relevant experience.
Relevant certifications such as:
CompTIA A+
CompTIA Network+
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