Job Description:
Asana is building collaboration software to help teams worldwide work together more effectively and achieve their goals.
The Customer Success Manager will partner with customers in the DACH market to help them realize their business objectives using Asana. The CSM will build rapport and understand customer needs through discovery, consulting on change management, leading design workshops, surfacing relevant Asana resources, storytelling through business reviews, empowering customers to become self-sufficient Asana champions, and co-creating strategies with cross-functional partners.
Key Qualifications:
- 3 year success in Account Management or Customer Success
- Fluent German and English
- Strong team player
- Customer-centric: devoted to ensuring customer success and advocating for customers
- Solid communicator: confident and concise communication with all audiences
- Self-motivated and curious: bias for action and effective work in a rapidly changing environment
- Driven, process-oriented person: balancing competing priorities and making decisions that support Asana, the team, and the customer
What We Offer:
- Opportunity to partner with customers in the DACH market
- Collaborative and dynamic work environment
- Chance to grow professionally and develop new skills