Patient Coordinator
Location: Veonet Ireland
Job Type: Full-Time | Includes Weekend Working | Travel May Be Required
Join a Team That Puts Patients First
At Veonet Ireland, we're committed to delivering exceptional eye care services through innovation, compassion, and teamwork. As a Patient Coordinator, you'll play a vital role in making every patient's journey as smooth, professional, and welcoming as possible.
We work collaboratively and come as a team and support each other every step of the way.
What You'll Be Doing
* Be the First Point of Contact: Greet patients warmly and manage their check-in process with professionalism and empathy.
* Keep Us Running Smoothly: Prepare and manage medical records for all clinics, theatre lists, and new patients.
* Be Organised and Precise: Enter and maintain accurate patient data.
* Support the Clinical Team: Print and update clinic lists daily, track appointment changes, and ensure clinicians have everything they need.
* Handle Sensitive Information: Manage confidential records in line with GDPR and Data Protection regulations.
* Coordinate Communication: Send appointment outcomes to GPs and opticians and arrange interpreters when required.
* Maintain Clinical Efficiency: Manage day plans, appointments, and medical record transfers to ensure nothing falls through the cracks.
* Create a Welcoming Environment: Help maintain clean, professional waiting and reception areas.
* Take Initiative: Respond proactively to inbox requests, feedback collection, delivery handling, and patient follow-ups.
* Own the Details: Archive medical records and keep our filing systems in top shape.
What We're Looking For
Must-Haves:
* Outstanding customer service and communication skills
* Strong attention to detail and accuracy in data entry
* Confident using Microsoft Office and patient systems
* Proven multitasking and time management skills
* Flexible and proactive—ready to cover shifts or travel on short notice
* Discreet and trustworthy with confidential information
* Positive attitude, team spirit, and professionalism in appearance and behaviour
Nice-to-Haves:
* Experience private healthcare settings
* Familiarity with clinical admin systems
* Previous training or mentoring experience
Why Join Veonet?
We're more than a workplace—we're a team that cares. We provide meaningful work, real growth opportunities, and a supportive environment where your attention to detail and commitment to patients will truly make a difference.
If you're ready to bring your energy, empathy, and organisation to a team that values every patient and every teammate—we'd love to hear from you.
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Job Types: Full-time, Permanent
Work authorisation:
* Ireland (required)
Work Location: In person
Expected start date: 04/08/2025