Role Summary
The Maintenance Team Manager will oversee the daily operations of the maintenance team within a GMP-regulated pharmaceutical environment. This role requires strong leadership, organisational skills, and a commitment to compliance and continuous improvement.
Key Responsibilities
Operational Ownership & Oversight
* Ensure maintenance technicians are clear on their responsibilities and that tasks are completed to standard.
* Oversee structured handovers between shifts, as outlined in the weekly standing meetings schedule.
* Validate and approve technician timesheets, ensuring accuracy and timely submission.
* Maintain regular touchpoints with Client maintenance leadership (e.g., brief weekly email updates and participation in daily/weekly huddles).
* Conduct 1:1s weekly or bi-weekly by mutual agreement.
* Escalate promptly when predefined triggers are met; document the escalation and interim controls.
Team Engagement & Development
* Hold regular (target bi-weekly/monthly) developmental check-ins with each technician to coach, remove blockers, and follow up on commitments.
* Lead skills assessments, maintain the capability matrix, and execute upskilling roadmaps aligned to the work plan.
* Proactively manage performance concerns and partner with HR for resolution; involve client leadership where interface/contract expectations are affected.
* Track holidays, sick days, and ensure adequate coverage across shifts.
Work Quality & Compliance
* Monitor training completion and compliance status for all team members.
* Uphold quality in work execution and documentation in line with Site SOPs, ALCOA+ data integrity, and CMMS usage.
* Evaluate and prioritise corrective maintenance tasks, ensuring alignment with GMP and SOPs.
Hiring & Resource Planning
* Recruitment, onboarding, and resource modeling to support workload forecasts.
* Conduct regular safety audits and ensure adherence to site safety protocols.
Qualifications & Experience
* Bachelor’s degree in engineering, Maintenance Management, or a related technical discipline. Equivalent trade qualifications with supervisory experience may also be considered.
* Minimum 5 years of experience in a maintenance role within a GMP-regulated pharmaceutical or biopharmaceutical manufacturing environment.
* Proven supervisory or team leadership experience, preferably in a multi-shift operation.
* Strong understanding of GMP standards, ALCOA+ principles, and pharmaceutical compliance requirements.
* Familiarity with CMMS systems (e.g., SAP, Maximo) and electronic documentation platforms.
* Excellent communication, coaching, and interpersonal skills to engage and develop team members.
* Demonstrated ability to manage escalations, performance issues, and resource planning effectively.
* Certifications in safety auditing, GMP compliance, or maintenance management are desirable.
* Proficiency in Microsoft Office Suite and reporting tools for operational oversight and communication.
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