Header The Quality Manager leads the Operations Quality Assurance function and will have responsibility for delivering first line quality monitoring and compliance activities across the sales channels and providing related support and assistance to customer facing staff.
In addition the role ensures alignment with regulatory requirements, internal control frameworks, and risk management expectations, while driving continuous improvement to the internal control structure, system and process deficiencies identified as part of quality monitoring activities.
Job Overview Ensuring compliance with regulatory frameworks and adherence to internal control standards; Proactively identify, manage, and escalate quality, compliance, and operational risks.
Recommending and implementing improvements in internal control structures, processes and customer facing activities Provide assurance to senior management through structured reporting and risk oversight.
Job Responsibilities Implement and coordinate quality assurance monitoring of all sales activities including fraud and operations risk monitoring, regulatory compliance and delegated underwriting authority.
Lead and manage the performance of the team to support the achievement of company, team and individual objectives.
Provide coaching, feedback, and development support to team members to support their professional growth.
Plan and organise thematic quality and compliance reviews to ensure adherence to all applicable regulations, particularly CPC, DP, MCC and internal policies Recommend opportunities to strengthen the internal control framework Champion continuous improvement initiatives focused on operational efficiency, regulatory alignment, and enhanced customer outcomes.
Provide senior management with assurance on quality and risk monitoring activities through monthly/quarterly Quality