Job Summary
We are seeking a highly skilled and motivated Data Loss Prevention Platforms Technical Support Lead to join our team. In this role, you will oversee the technical support team responsible for maintaining, troubleshooting, and optimizing Data Loss Prevention systems.
This is an exciting opportunity to work in a dynamic environment where you will be responsible for ensuring the effective operation of Data Loss Prevention platforms to protect sensitive data and comply with organizational security policies.
Requirements
1. Leading and mentoring a team of technical support engineers specializing in Data Loss Prevention platforms
2. Ensuring timely resolution of support tickets and adherence to Service Level Agreements (SLAs)
3. Tuning and upgrading system components following internal testing and change management processes
,