Base Location:
You'll be expected to spend 50% of your working week in our Dublin office
Salary:
€65,300 - €87,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern:
12-month Fixed Term Contract | Full Time | Flexible First options available
The role
As a Business Product Owner, the focus is on maximising business value and return on investment to achieve business goals.
In this role, you will have responsibility to lead the transformation of our core Customer Engagement and Customer Relationship Management platforms to meet evolving business and customer needs.
You will
define and communicate the Customer Engagement product vision, roadmap, strategy, and backlog of work regularly, throughout the product's development lifecycle (from discovery phase to design, development, testing and ongoing performance operations and monitoring once live).
collaborate with cross-functional stakeholders and act as the voice of the business throughout the product development lifecycle from ideation to execution and launch, ensuring timely delivery of impactful Customer Engagement functionality.
support Agile delivery through our core Technical Platform Teams by being a single point of contact from the business, understanding the business areas unique needs, and considering customer experience, user experience, company strategy and other supporting stakeholders.
work on business cases that help prioritise requirements, features and user stories based on their business value and risks.
You have
experience working across the customer engagement and relationship management product function, particularly the use of Microsoft Dynamics 365 CE, including experience in agile product delivery within the scope of data, architecture, UX, sales and retention strategy.
a proven history of having built successful customer engagement capabilities at scale and knowledge of automation technologies within large organisations, including experience in Agile or Scrum methodologies.
the ability to develop product requirements / roadmap based on input gathered from a variety of sources, such as data analysis, feedback received from the user community, product research, market research etc.
a unique blend of business and technical savvy, as well as a big-picture vision, and the drive to make that vision a reality within the energy sector.
the ability to define KPIs and develop key journeys depending on the KPIs and other analysis.
About SSE
SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow.
We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition.
Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to ****.
With over 725,000 electricity and gas customers across the island of Ireland, SSE Airtricity helps homes and businesses on the journey to net zero.
We're more than just an energy provider, delivering energy saving services to homes and businesses, helping them become more efficient and cost-effective.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships.
Wellbeing benefits like a free online GP and 24/7 counselling service.
Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive.
Please contact Andy on ****** / ************ to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive.
We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
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