About the Role
The Customer Training Manager is responsible for developing and delivering customer training programs to meet organisational goals and evolving technologies. This role leads a team of trainers, coordinates with other departments and global partners, ensuring high standards of service and customer satisfaction.
Main Responsibilities:
1. Lead and manage the customer training team, including technical trainers, content developers & coordinators.
2. Manage global scheduling, financial planning & capacity planning for all customer training activities.
3. Develop & expand our global training hubs to improve quality & availability of training courses.
4. Evaluate current processes to continuously identify areas for improvement in line with business objectives;