We are recruiting for a Duty Manager role in Cork.
* To undertake and carry out effectively all Duty Management duties to the required standard * To have a visible presence within the Hotel and ensure the smooth running of all departments whilst on duty.
* To manage allocated functions /weddings / events in the Hotel * To resolve guest complaints in a friendly & efficient manner ensuring guest satisfaction at all times whilst maintaining the Hotel's reputation.
Record all feedback and strategise with relevant departmental managers.
Essential Skills & Attributes * People Management & Leadership Skills * Ability to Plan & Organise * Attention to Detail * Working knowledge of Hotel based reservations system Opera & POS (micros) an advantage * Strong Communication Skills * Passion for Customer Service * Flexible & Adaptable Desirable Qualifications & Experience: * max 2/3 years previous experience in a Hotel Duty Management Role Essential * Hospitality / Travel & Tourism Management Qualification * Office Administration & Computer Skills * Knowledge & Experience of Micros * Knowledge & Experience in Opera (Hotel Reservations System) Skills: Front Office Hospitality Attention to detail