Leadership and Sales Excellence Manager
This role is designed to support the Store Manager in achieving commercial goals and maintaining high standards of customer experience. Key responsibilities include driving sales through effective upselling and cross-selling, inspiring and guiding team members, delivering constructive feedback, and ensuring outstanding customer service.
Main Responsibilities:
* Consistently drive sales through effective upselling and cross-selling, ensuring both personal and team targets are achieved or surpassed.
* Inspire and guide team members to maintain a culture focused on customer satisfaction, performance, and continuous improvement.
* Demonstrate strong leadership skills and uphold excellent store presentation.
* Ensure customers receive outstanding service at all times and that any queries or complaints are handled promptly and courteously.
Requirements:
* Prior retail leadership or supervisory experience with a proven ability to meet and exceed sales objectives.
* Strong interpersonal and communication skills, with the ability to motivate and support team performance.
* A customer-first mindset with a professional approach to handling service issues and delivering resolutions.
* Highly organised with the ability to prioritise tasks and manage time effectively across multiple responsibilities.
* Comfortable using retail technology including POS systems, stock control software, and internal reporting tools.
Benefits:
* A competitive compensation package.
* Ongoing training and development opportunities.
* A collaborative and supportive work environment.