Job Opportunity: Join our team at CPL Healthcare as a German speaking Frontline Support Specialist.
We are currently recruiting for a Frontline Support Specialist with Hospitality experience to support the establishment of our client's presence in Ireland.
This is a fixed term contract role that may lead to extension in the future, providing you with a great opportunity to get involved early on and grow with our company.
Duties:
* Provide frontline support for Opera PMS (Cloud & On-Prem) and other Wyndham approved PMS incidents & tickets
* Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
* Work with stakeholders to establish and improve workflows and quality support
Requirements:
* Understanding of monitoring concepts: Infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring
* Exchange online skills (Mailbox creation, management, migration, mail-flow etc.)
* Basic knowledge in Networking (TCP/IP, DNS)
* Problem solving skills to resolve complex issues ranging from OS and application faults to creatively improving solution design
* College degree in Hospitality Management or equivalent
* Excellent personal presentation and interpersonal skills
* Proficient in Hotel property management systems, particularly Opera and other PMS
* Fluent in reading, writing and spoken German and English language skills
* Strong administrative skills and demonstrated coaching and development skills