Front Office Team Leader
We are seeking a motivated hospitality professional to lead our front office team and deliver exceptional guest experiences.
This is an exciting opportunity for a results-driven individual with strong leadership and communication skills to oversee the day-to-day operations of the hotel reception.
* Bachelor's degree in Hospitality or related field
* Proven experience as a Front Office Manager in a 4-star hotel
* Strong proficiency in hotel property management systems (e.g., Opera, Fidelio, or similar)
A successful candidate will have excellent organisational and multitasking skills, with the ability to remain calm and professional in a fast-paced environment. Flexibility to work evenings and weekends as required.
We offer:
* Competitive salary
* Car parking
* Discounts within the hotel group
* Opportunities for career growth
* Meals on duty
* Use of hotel facilities
* Employee Awards
* Training and Development Programs
The ideal candidate will be responsible for leading, training, and motivating the front office team to ensure high standards of service. They will manage guest relations, handle queries and complaints in a professional manner, and coordinate with other departments to ensure seamless guest experiences.