Summarised Purpose
With some direction, provide direct technical support to computer system users; answer sophisticated and difficult-to-resolve computer problems for clients; provide assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail, and operating systems. Provide desk-side support and training for end users.
Education and Experience
Minimum 2 years in PC hardware/software installation and support.
High school diploma, GCSEs including Mathematics, or equivalent.
Successful completion of vocational courses related to computer systems or an equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities.
Knowledge, Skills, and Abilities
Strong customer service and interpersonal skills at all levels.
Advanced knowledge of Microsoft Windows operating systems, PC hardware, and desktop application products.
Ability to resolve issues on a desktop platform.
Must be able to multi-task and pay close attention to detail.
Ability to record actions accurately in a ticketing system.
The ability to communicate information and ideas so others will understand.
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