Description
* Provide general administrative support across the service department.
* Prepare quotes for service works, follow up with clients, and schedule engineers
* Coordinate service schedules, maintenance tasks, and engineer schedules
* Maintain and update technical documentation, service records, and compliance logs
* Act as a liaison between the service department and other teams
Key Responsibilities
* Monitor the status of service jobs and escalate delays or issues as required
* Ensure all technical documentation complies with regulatory and company standards.
* Ensure contractors meet health & safety requirements; maintain relevant policy files
* Handle metering issues: review metering‑issue files from operations
* Review sensor logs and billing system status to address technical queries; support remote diagnostics and plantroom inspections where necessary
* Raise tickets for invoicing quoted works; liaise with billing to ensure correct invoicing
* Tracks technical visits, provides management metrics to optimise service levels
Skills, Knowledge and Expertise
* Previous experience in a technical, service coordination, or administrative role
* Proficiency in Microsoft Office Suite
* Strong organizational and communication skills
* Ability to learn to interpret technical documents
* High attention to detail and accuracy in data entry and record-keeping
Benefits
* Competitive salary & bonus structure
* Pension Contribution Scheme
* Discounted Health Insurance Group Scheme with Laya Healthcare.
* TELUS Health Employee Assistance Programme (EAP)
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* Annual leave, increasing with service.
* Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
* Established CSR, Wellness, and Social Committees, and great social events.
* Refer a Friend Scheme
About Yuno Energy
This is not the first time we've disrupted the market through innovation. Our team also created PrepayPower, Ireland's largest pay-as-you-go energy provider, in 2010. Back then, like today, we recognised people needed more visibility and control over their home energy.
And as early adopters of smart meter technology, we built app-based services now used by 175,000 homes across Ireland. Our commitment to excellent customer service is the reason why PrepayPower is Ireland's highest-rated energy provider on Trustpilot.
Yuno Energy is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.