Investigation Specialist with French and EnglishJob ID: | Amazon Ireland Support Services Limited
WORK LOCATION: This is a remote home based role.
Permanently working from home from any location in Ireland.
PLEASE NOTE IT IS MANDATORY FOR THE CANDIDATE TO LIVE OR BE WILLING TO RELOCATE TO IRELAND.
CONTRACT: 6 months.
SHIFT REQUIREMENTS: Sunday to Thursday or Tuesday to Saturday fixed times normally also from 8-17h.
START DATE: 9th June 2025
We're looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.
Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.
The team's schedule is organized in shifts and weekends to accommodate Amazon´s opening hours 7 days a week.
Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required.
Key job responsibilitiesInvestigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
When procedures are not available, follow established escalation paths to ensure resolution.Participate in other special projects/assignments and partner with appropriate business teams as necessary.Consistently achieve/exceed weekly productivity and quality standards.BASIC QUALIFICATIONSProficiency in both English and French with an ability to compose grammatically correct, concise and accurate written responses.Experience working with Microsoft Office including Outlook, Word and Excel.PREFERRED QUALIFICATIONSPrevious work experience in a customer service/retail environment.Knowledge of or experience in a fraud/risk management environment.Experience in insurance, finance, data analysis, research, translation or training.Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.Self-disciplined, diligent, proactive and detail oriented.Excellent problem-solving skills.Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
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Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information.
Posted: April 11, 2025 (Updated 6 days ago)
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