We are seeking 2xHelpdesk Administratorsto join our team. This role is critical to ensuring the effective allocation of resources to meet contractual workloads while maintaining full compliance with client requirements.Key ResponsibilitiesAllocate resources effectively to meet contractual obligations.Handle helpdesk calls and assign work to relevant team members.Manage facility requests via email (sending and receiving).Run weekly helpdesk reports (calls, callouts from the command centre).Verify job reports and timesheets for accuracy through appropriate checks.Identify and procure materials required for timely job completion.Raise and issue purchase orders (POs).Take ownership of maintenance administration to ensure smooth daily operations.Ensure accurate processing of paperwork and timely input into IT systems, including data backups.Develop efficient and organized work practices to support professional operations.Act as a reliable backup for the Maintenance Manager and helpdesk function, keeping the manager informed of issues or complaints.RequirementsPrevious experience in a fast-paced office environment; helpdesk experience desirable.Highly flexible with excellent interpersonal and communication skills.Strong organizational skills and ability to multitask effectively.Proactive, "can-do" attitude with the ability to work independently and as part of a team.Good telephone manner and client liaison skills.Basic knowledge of Microsoft Office packages (Word, Excel, PowerPoint).