Main Purpose Of Job
To manage the Operations resources and work processes cost-effectively and efficiently to ensure contractual
obligations to customers are met, and to continually monitor and improve all department's profitability, security and
performance.
Key Skills and Attributes
* People Management experience essential
* Must communicate clearly and fluently possessing strong interpersonal skills.
* Must be capable of building strong and constructive relationships.
* Should possess excellent analytical capabilities and have strong IT capabilities.
* Experienced within a Union Environment.
* Proven experience in Customer Relationship Management
Key Tasks
* Manage and monitor the departmental budgets in conjunction with the Branch Manager, including
headcount.
* Work with Branch Manager to improve the efficiency and effectiveness of the department and manage
change where necessary, optimizing resources to meet operational needs.
* Focus on continuous improvement and productivity
* Liaising with customers to ensure the company's customer care policy is maintained.
* Set & monitor team and individual objectives.
* Contribute to the recruitment, training and development of employees, ensuring needs are recognized and
met.
* Manage and enhance performance of team members, ensuring a clear focus on SOP's and Security
procedures.
* Contribute to the implementation of the Company's Health & Safety policy.
* Promote and maintain an effective and harmonious working environment.
* Authorize department's timesheets and leave applications
* Provide accurate & timely management information regarding the department's performance, ensuring the
systems are updated and maintained.
* Communicate with employees to give and receive information by Branch meetings and/or staff briefings.