Responsible for delivering exceptional guest service during overnight hours. You will ensure a warm welcome, assist with check-in and check-out, maintain public areas, prepare room service orders and carry out regular security and health & safety checks to uphold the highest standards of comfort and safety.Key Duties & ResponsibilitiesGuest Welcome & Assistance:Greet guests warmly and professionally upon arrival.Provide a seamless and personalized check-in and check-out experience as needed.Respond promptly to guest inquiries and requests, ensuring satisfaction.Room Service Duties:Prepare and deliver food and beverages for room service throughout the night.Ensure presentation and quality standards are upheld in every order.Public Area Maintenance:Maintain cleanliness and tidiness of all public areas, including the lobby, corridors, and restrooms.Conduct regular checks to ensure high standards are consistently met.Security & Safety:Perform scheduled security walks of the hotel premises.Carry out health & safety walks to identify and report any hazards or maintenance issues.Assist with emergency procedures and ensure guest safety at all times.Operational Support:Assist other departments as needed, including Lounge/Bar, Breakfast, Accommodation and Concierge.Ensure nightly reports and handovers are completed for next shift.About The RoleThe ideal candidate:Previous experience in a luxury hotel or hospitality environment preferred.Excellent communication and interpersonal skills.Ability to work independently and remain calm under pressure.Basic food and beverage preparation skills.Strong attention to detail and commitment to cleanliness.Awareness of health & safety and security protocols.Flexibility to work overnight shifts, weekends, and holidays.Required CriteriaAbility to work on a fully flexible scheduleCustomer service experienceAbility to work on a fully flexible schedule at nightDesired CriteriaLuxury hospitality experienceSkills NeededExceptional Customer Service SkillsAbout The CompanyThe Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.Company CultureAt the Fitzwilliam Hospitality Group, our culture is built on excellence, warmth, and genuine hospitality. We pride ourselves on creating a welcoming environment for both guests and employees, where individuality is celebrated and service is delivered with personality and care. Teamwork, respect, and continuous improvement are at the heart of everything we do. We believe in nurturing talent, encouraging innovation and empowering our people to grow within a supportive and inclusive workplace. Our team shares a passion for delivering exceptional experiences and upholding the high standards that define the Fitzwilliam brand.Company BenefitsAt the Fitzwilliam Hotel Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays & dining experiences across the group, meals while on duty, uniform provision and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Staff celebration events, Company employee AppSalaryNot disclosed