We're looking for an area manager to oversee daily operations in a number of stores and ensure they run smoothly and effectively. As the area manager, you will be responsible for motivating the sales team to fulfill sales goals, developing business strategies, and upholding the operational and organizational standards of the store. Additionally, you will recruit, hire, and train new staff, and take on other administrative tasks as needed, such as monitoring inventory levels. The right candidate will be an excellent communicator and demonstrate impeccable leadership skills.
Objectives of this role
* Deliver exceptional customer service, ensuring high levels of customer satisfaction
* Maintain outstanding visual merchandising standards and a welcoming store atmosphere
* Oversee sales team recruitment and shape and facilitate training processes
* Create a clean and safe store environment that complies with health and safety regulations and company standards
* Address customer complaints and concerns in a professional and timely manner
* Set a strong, professional example for mid-level managers and store associates to follow
Responsibilities
* Prepare detailed reports on buying trends, customer needs, and profit margins, and present these reports to company leadership
* Conduct annual personnel performance appraisals, providing clear and actionable feedback and delivering constructive criticism to help staff improve
* Monitor inventory levels and order new items as needed
* Source, hire, train, and oversee new staff, leading by example and ensuring efficiency in the training process
* Arrange promotional material and in-store displays
* Undertake financial-planning tasks, including managing the store budget
Skills and qualifications
* Strong communication and interpersonal skills
* Outstanding customer service skills
* Excellent problem-solving capabilities, with the ability to work well under pressure
* Superb organizational and time management skills
* Powerful leadership skills and an empathetic approach to management, with the ability to make important decisions
* An eye for creativity and the ability to strategize visually appealing store displays
Preferred qualifications
* Experience working in a retail environment, preferably in a managerial position
* Working knowledge of business development best practices
* Entrepreneurial mindset
* In-depth knowledge of financial planning and office management