At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you
In this Customer Relations role you will represent Apple as the Company's highest Customer concern point with the ultimate scope of restoring Customer confidence in Apple. You will strengthen Customers loyalty and faith in Apple as a whole. You will see opportunities for operational improvements and suggest improvement strategies. You will have the autonomy to use acumen when juggling Company and Customer needs. As part of the Customer Relations Admin team you take full responsibility for Customer cases and see these cases through to completion, for both English and Arabic speaking markets.
Description
Provide comprehensive support and resolution options, including appeasement solutions to Apple customers and AppleCare Representatives
Conduct phone or email outreach to finalise customer requests, such as collecting & processing information for repairs, refunds, or agreement sales
Offer consultative support to other AppleCare Advisors or teams via email on relevant issues, including consumer law coverage support
Manage backend investigations and transactional activities as needed
Outreaching to customer to complete AC+ Sales
Minimum Qualifications
Fluency in English and Arabic.
You are passionate about solving Customer problems and restoring their confidence in Apple.
You have strong communication skills, including the ability to actively listen to the Customer and be able to negotiate where needed.
You have excellent organisational/time management skills. You are able to discern priorities from urgencies and have the ability to work under tight deadlines and pressure.
You have outstanding and consistent follow through until full resolution of Customer issues.
You are an excellent problem solver and decision maker; you can make good judgments by weighing up the Customer's needs as well as the needs of the business.
Preferred Qualifications
Familiarity with Apple Operating Systems
You are detailed oriented and analytical, while also being able to look at the bigger picture.
You are curious and ambitious, and like to think creatively.
You are target-oriented.
You can multitask.
You are flexible and willing to explore additional responsibility, and assist in the execution of new projects.
You can work autonomously with little supervision.