Join to apply for the Appliance Installation Assistant role at Harvey Norman Ireland.
Welcome to a different kind of role and a different kind of company. Ranked as one of Ireland's best workplaces, by Great Place to Work, Harvey Norman is a high‑profile, leading‑edge retail brand with over 300 stores worldwide selling furniture, bedding, electrical and computer goods. With 16 stores in Ireland, we are growing, and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you.
About The Job
The role of Appliance Installation Assistant in Harvey Norman involves assisting our drivers with deliveries and appliance installations of goods in our customers' homes, interacting with our customers, and providing amazing customer service experiences which help make Harvey Norman a great place to shop. This is a white glove in‑home delivery/installation operation.
YOUR JOB
* Assist with loading and unloading delivery vans, safely.
* Assist with delivery of appliances directly from our warehouses or stores to our customers' homes.
* Call Harvey Norman customers in advance of delivery to confirm estimated time of arrival.
* Assist with installation of appliances and/or furniture assemblies.
* Remove old products and packaging.
* Answer all phone calls/queries regarding deliveries from our Customer Delivery Office.
* Care of Proof of Delivery paperwork.
* Keep the delivery van clean and tidy at all times.
* Be an ambassador for the Harvey Norman brand and install & assembly/delivery service.
* Adhere to the company's policies and procedures at all times.
* Perform other related duties as required.
YOUR PROFILE
* Experience and Qualifications
o Excellent Communication Skills
o Well‑organised and adept at problem‑solving
o Flexible and willing to go the extra mile to ensure customers' expectations are exceeded.
o Excellent telephone skills
o Customer‑orientated; respectful to customers as the highest priority of the business.
o Hardworking, conscientious, and self‑motivated; possessing a high degree of self‑confidence and maturity.
o Team & collaborative working; contributing positively to the achievement of team objectives.
o Continuous development; prepared to undertake in‑house and external training to enhance performance and the customer experience.
o Honest & ethical; demonstrating honesty and being a role model for honest and ethical business practices.
o Excellent time‑keeping.
Why People Join Us
* We're dynamic and growing!
* Fun, high‑energy work environment.
* Culture of developing and promoting from within the company.
* Our entrepreneurial spirit.
* Great staff discounts.
Additional Information
* This is a full‑time, 11‑month fixed‑term contract with a 6‑month probationary period and potential for permanency.
* We need employees to be flexible about when they work, covering store opening hours, including evenings, weekends, and public holidays.
* The successful candidate will be required to attend a company induction day.
Skills
Appliances Installation, Customer Care, Installation; Excellent Communication Skills, Good Organisational Skills.
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