Overview
Customer Service Advisor - Part Time - Work from home opportunity in Republic of Ireland. Permanent part-time contract with a competitive salary (€28,080 per year, pro-rata for 20 hours €14,040). 3 weeks full-time training, Monday - Friday 9am to 5pm. Location: Dublin, Ireland (Hybrid – up to 50-60% travel). Working pattern: Permanent | Full Time | Flexible First options available.
Job details
Job type: Full-time
Shift and schedule: Monday to Friday
Pay
€28,080 a year
What you’ll be doing
* You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care. You will also have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment.
* Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
* Identifying vulnerable customers and adapting approach, providing additional support when required.
* Handling escalated customer queries with empathy and integrity, logging accurately
* Dealing with a wide range of queries across telephony / email / web chat / channels
What we’re looking for
* Previous experience within a similar role, ideally with experience of working with Social media platforms
* Excellent written English skills
* Proficient in using various computer applications and software simultaneously
* An attentive listener who can empathise and adjust to different customer needs
* A self-motivated individual who takes responsibility for customer issues and follows them through to resolution
* A positive and enthusiastic person who shares our vision of delivering excellent customer service every time
* Working from home you will require a quiet, private and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed
What’s in it for you?
* A starting salary of €28,080 (Pro-rata for 20 hrs €14,040) per annum
* Internal career progression and development opportunities – most of our management team started with us as Advisors!
* 22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
* Life Assurance cover, covering x2 of your salary after qualifying period
* Access to the Capita Pension Scheme
* Access to our Employee Assistance Programme
* Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on!
This role is open to those residing in the Republic of Ireland.
About Capita
Capita is a leading provider of business process services, driven by data, technology and people.
Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers.
We\'re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
#J-18808-Ljbffr