About Usdbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we've grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.As of February 2025, we've surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We're backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:Code-based data transformations unlock transparency, flexibility, and collaborationAnalysts should adopt software engineering best practices to build trusted data productsCore analytics infrastructure should be open source and user-controlledAnalytic code—not just tools—should be shared and community-drivendbt is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we're just getting started. We're growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values.About The RoleWe're looking to add a new team member to our growing Customer Solutions Engineering team in Ireland. This team is made up of creative problem-solvers who thrive on helping others, take pride in setting clear expectations—and exceeding them—and know how to deliver an exceptional customer experience, even when the answer isn't immediate. We work across multiple channels to support users of dbt Cloud, diving deep into technical issues while continuously building our expertise. If you love solving hard problems, communicating clearly, and learning something new every day, we'd love to meet you.What You'll doSupport customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmasBuild and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challengeTake ownership of customer challenges, from initial troubleshooting to resolutionEnhance our documentation, ensuring it's both technically accurate and easily understoodProactively seek out professional development opportunities, always aiming to bring more to our team and our usersLearn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our productWhat You'll NeedDemonstrated expertise in coding languages, SQL, APIs, and understanding network requestsA deep understanding of ETL processes, data warehousing, and contemporary data stack conceptsExceptional written and verbal communication skillsA genuine drive for solving problems and helping othersA strong technical foundation, especially within a SaaS support environmentPrior experience in roles that merge the technical with the client-facing, such as engineering support or customer successExperience building documentation or technical how-to guides using a variety of media (text, images, video)A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocksWhat Will Make You Stand OutHands-on experience with YAML or JSON structuresProficiency with monitoring and analytics tools like Datadog or LogicMonitorThe ability to break down more complex technical concepts and communicate them to stakeholders verbally and in writingPractical experience with dbtRemote Hiring ProcessInterview with a Talent Acquisition Partner (30 Mins)Interview with Hiring ManagerTechnical Task (Take home) And Interview with Manager, CS to deep dive/discuss Take Home Technical TaskThree Team Interviews (1:1s- 45 Mins each) that cover the following:Handling Customer Objections and Avoiding BurnoutManaging High-Pressure Situations and Writing Things DownFeedback and CollaborationBenefitsUnlimited vacation time with a culture that actively encourages time offHealthcare: A monthly allowance is included in your paycheck to support purchasing health coverage or other supplemental benefits — no reimbursement requiredGenerous paid parental leaveFlexible monthly stipends for:Health & wellnessHome office setupCellphone & internetLearning and developmentOffice spaceAnd moreCompensationWe offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab's total rewards during your interview process.dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn't perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.Privacy NoticeSupplement to Privacy Notice - CaliforniansSupplement to Privacy Notice - EEA/UK