A senior leadership opportunity to take ownership of Damage Claims operations within a large, complex environment.
Reporting to the Head of Claims, this role has end-to-end accountability for operational performance, service delivery, and people leadership across Damage Claims.
You will lead experienced management teams, drive performance against service, quality, customer and cost outcomes, and play a key role in shaping the future claims operating model through simplification, digital enablement, and continuous improvement.
Key Responsibilities Lead day-to-day claims operations across personal and commercial Damage portfolios Translate strategy into clear operational plans and measurable outcomes Drive performance across service levels, settlement timeliness, quality, customer experience, and cost Lead, develop, and retain high-performing management teams Oversee outsourced partners and vendor performance Champion simplified, customer-focused claims journeys Play a senior role in claims transformation and digital initiatives About You Senior experience leading claims operations or claims teams at scale Strong claims handling and/or operational leadership background (Damage preferred) Proven track record delivering performance and leading change Experience managing service, quality, and financial KPIs Professional insurance or claims qualification (APA, CIP, ACII or equivalent) This role offers genuine ownership, visibility, and the opportunity to shape claims delivery at scale.
Skills: Leadership Claims Management Operations Outsourcing Benefits: Work From Home