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Position Summary:
As a Food & Beverage Manager at Westport Estate, you will play a key leadership role in delivering exceptional dining and service experiences across our hotel and bistro restaurants. With a keen eye for detail and a passion for hospitality, you will ensure service excellence, operational efficiency, and team engagement consistent with the standards of a luxury hotel.
Key Responsibilities:
1. Guest Experience & Service Excellence:
Ensure all F&B outlets provide exceptional service.
Proactively engage with guests, respond to feedback, and resolve issues promptly and professionally.
Monitor service delivery throughout the shift to ensure consistency, quality, and personalisation.
2. Team Leadership & Development:
Supervise and support the front-of-house team, including servers, hosts and bartenders.
Conduct training and onboarding for new team members, with ongoing coaching and mentorship.
Foster a positive and collaborative work culture that emphasizes teamwork, professionalism, and service excellence.
3. Operational Management:
Oversee daily shift operations including scheduling, floor management, and staff deployment.
Ensure all service areas comply with health, safety, and hygiene standards.
Coordinate with culinary, stewarding, and other hotel departments to ensure smooth service flow.
Support outlet readiness, mise en place, and opening/closing duties.
4. Administrative Support:
Assist with inventory control, requisitions, and stock management of supplies and service ware.
Participate in departmental meetings, pre-shift briefings, and VIP planning sessions.
Help manage labour efficiency, revenue tracking, and operational reporting as needed.
5. Financial Oversight:
Budget planning and cost control.
Monitor inventory, reduce waste, and manage supplier relationships.
Analyze profit margins and make improvements.
This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibilities at the time of writing.
Required Experience & Skills:
Experience in a supervisory role.
Strong understanding of multi-outlet operations (restaurant, bar, in-room dining, banquets).
Solid knowledge of food and beverage service standards, wine and spirits, and upscale guest interaction.
Proven leadership, team development, and conflict resolution skills.
Professional grooming, communication, and presentation.
Proficient in POS systems and hotel platforms.
Flexible to work various shifts, including weekends, holidays, and extended hours when needed.
What's in it for you?
Subsidised staff accommodation (subject to availability).
Ongoing investment in your learning and development.
Employee Assistance Program.
Staff discounts at Westport Adventure.
Discounted rates with local businesses across Westport & Castlebar.
Bike to work scheme.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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