Operations Director Role
This is a pivotal leadership position that involves overseeing the day-to-day running of a busy household service division.
The ideal candidate will be passionate about process improvement, team performance, and customer satisfaction, and will thrive in a growing company with significant potential and ambitious plans.
* Lead and inspire the operations team to deliver exceptional service and performance.
* Oversee daily operations, ensuring engineers are efficiently deployed to meet customer demand.
* Develop and implement operational strategies to ensure timely service, installations, and issue resolution.
Our business requires strong leadership skills with the ability to motivate, develop, and manage large teams. The ideal candidate will have proven experience in operations management, preferably in a service-based or field-engineering industry.
Key Responsibilities:
* Operations Leadership: Lead and inspire the operations team to deliver exceptional service and performance.
* Resource Management: Manage scheduling and allocation of engineers for service calls, installations, and maintenance.
* Customer Service Excellence: Collaborate with Customer Service to resolve issues, improve service quality, and ensure customer satisfaction.
This role offers opportunities for professional growth and development in a dynamic environment. If you possess the required skills and qualifications, we encourage you to apply.