Job Summary:
A day in the life of a delivery service representative involves servicing a diverse range of customers, utilising problem-solving skills to determine effective solutions. The role requires driving and delivering customer service requests in a professional manner, providing regular updates and feedback to management, and adhering to health and safety policies.
Key Responsibilities:
* Drive and deliver all customer service requests in a professional and appropriate manner
* Provide regular updates and feedback to management of customer service requests and other related information
* Ensure all stock and services supplied to the customer are suitable and appropriate
* Contribute to route optimisation for new customer service requirements
* Adhere to health and safety policies
* Ensure the customers' expectations are always met or exceeded
Required Skills and Qualifications:
* A full clean driving licence
* Ability to work and prioritise workload within deadlines
* Excellent communication skills both written and verbal
* Strong commitment to delivering excellent customer service
* Good eye for detail with a high level of accuracy
* Ability to use own initiative and have a positive 'can do' attitude
Benefits:
* A competitive salary package
* Company vehicle and fuel card
* Long service awards
* Uniforms and equipment
* Progression opportunities
* Four weeks annual leave increasing to five weeks
* Additional variable pay opportunity through the introduction of new business
* On-call allowance
* Access to company pension
* Refer a friend bonus
* TrustPilot reward
* Employee assistance programme
* Cycle to work scheme
* Life assurance